Provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. Specialists generally deal directly with end users and must effectively communicate answers in a way they can understand.

A Typical Day

  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically, i.e. installation, word processing, electronic mail, and operating systems.
  • Try to replicate the user's issue or concern; escalate to more experienced support staff or engineering as needed.
  • Develop scripts for resolution of common issues. 
  • Load and configure software on computers.
  • Install hardware and drivers such as printers, and copiers
  • Maintain corporate support systems such as adding users to Outlook, Badge systems, etc.
 

Recommended Credentials

Associates Degree or Certification

Education & Training

Regional employers often hire graduates of these programs.

 

Northwest Lower Michigan

 

Northwestern Michigan College
CIT - Computer Support Specialist 

Elsewhere in Michigan

 

Ferris State University
Computer Information Technology

Explore This Career

Try it before you buy it!

  • AP Computer Science at your High School 
  • Information Technology program at the Northwest Education Services (formerly TBAISD) Career Tech Center
  • Dual enroll at NMC - CIT 122A Comp & Internet Basics I (1 cr)
  • Dual enroll at NMC - CIT 210

The Local Advantage Learning Pathway

Pathway 1

Northwest Education Services (formerly TBAISD) Career Center Tech - Information Technology

Pathway 2

Northwestern Michigan Technology - Computer Support Specialist 

Pathway 3

Take Industry Certifications at NMC Aeropark Professional Testing 

 

Sample Employers in Our Region

Click the logos below to learn more.

TIP

Contact one of these companies and ask for an informational interview, to see if you can job shadow, or to find out if they hire interns.

 

Sample Job Titles...

  • Computer Support Specialist
  • Computer Technician 
  • Support Technician 
  • IT Specialist 
  • Help Desk Technician/Analyst
  • End User Support Analyst
 

Hear It From The Pros

10-Year Job Growth Projections

3.4%
10-County Region
3%
Michigan
8%
U.S.

Employed Regionally

290
In 2020

Wage Range & Median 10-County Region

$26,560
$45,640 
$76,820

Annual Hires Regionally

25
In 2020

Sample Career Pathways

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Diagram of Paths To and From Other Careers for IT Support Specialist

Related Careers

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